Our Practice Policies

Failed to attend practice policy


Patients failing to attend or cancelling (within 24 hours) their appointments on two or more occasions will not be offered any more appointments.

Confidentiality & Privacy


Strict confidentiality is maintained with all patient records held at our practice either in electronic or paper format. We comply with the DATA Protection ACT 1998 and are registered with office of information commissioner (ICO) to process the personal data and in line with Europe’s new General Data Protection Regulation (GDPR). If you’d like to know more about what we’re doing to get ready for GDPR, check out our GDPR page.

Health and Safety


Your health and safety is of paramount importance to us and is constantly reviewed in line with current regulations. Please notify the member of staff If you notice any area of concern so immediate action can be taken.

Patient responsibilities:


  • Please provide at least 48hours notice to cancel or re-arrange an appointment.

  • Please provide all the up to date personal details as soon as they change such as: address, telephone numbers etc.

  • Please ask your dentist to provide detailed information about dental treatment and all the possible options with their relevant pros and cons for you to make an informed decision.

  • Please get a written estimate of all the related cost of the dental treatment.

  • Please follow all the instructions given by your dentist to maintain good oral health and book a recall appointment as advised. Care Quality Commission (CQC)

Zero Tolerance


All our staff is well trained to provide the best possible care and respect and we expect the same in return from all patients. We operate zero tolerance policy to physical and verbal abuse to our staff members and any such conduct will be reported to police.

Smoking Policy


The practice is a no smoking area. NHS help available to stop smoking, please ask dentist for the details.

Practice complaint policy


In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service

Please contact us at SW1 Dental Studio & Implant Clinic, 41-43 Great Peter Street, London SW1P 3LT. T 02072223002                                             e: dentist@sw1dentalstudio.co.uk


If any compliment / suggestion/ complaint while in surgery please ask receptionist for the complaint form. Full practice complaint policy can be obtained on request from surgery. Please write to the handler, Dr Leyland.


You can also seek assistance to make complaint from:


The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER (Telephone: 08456 120 540) for complaints about private treatment

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (Telephone: 0845 222 4141), the dentists’ regulatory body for complaints about professional misconduct

ICAS (Independent Complaints Advocacy Service) Tel: 0845 1203784



Our clinic was registered by the CQC in June 2013. Our registered manager is Dr Leyland. If you have any concerns about our service to you, or wish to share your experience with other patients, contact the CQC


web: http://www.cqc.org.uk ; tel: 03000 616161 ; email: enquiries@cqc.org.uk




Monday-Friday  9 - 6pm

Saturday             9 - 2pm

41-43 Great Peter Street

London, SW1P 3LT

0207 222 3002